Last updated: 24 October 2026

1. Order Cancellations

Please contact KayDel as soon as possible if you need to cancel an order. Cancellation may not be possible once the partner shop has started preparing the food or the order has been dispatched.

2. Incorrect or Missing Items

If you receive an incorrect or missing item, contact us promptly with your order number and details. We will review the issue and, where appropriate, arrange a replacement or refund.

3. Food Quality Concerns

If an item appears spoiled, damaged, or unsafe to consume, please do not consume it. Contact us promptly and provide details and photos where possible. We will review the complaint and determine an appropriate resolution.

4. Undelivered Orders

If your order has not arrived, contact us so we can investigate with the delivery partner and the shop. Where an order cannot be delivered, we will review the appropriate refund or other resolution.

5. Refund Processing

Approved refunds will be communicated to the customer. For Cash on Delivery orders, the method and timing of any refund will be confirmed with the customer.

6. Contact Us

For cancellation, refund, or order-related requests:

Business: KayDel
Email: support@kaydel.in
Location: Medamukku, Kayamkulam, Kerala, India